Last updated: September 2026
My Digital BFF respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect personal information when you visit our website or purchase products from us.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Your name
- Email address
- Telephone number
- Billing and contact information
- Order and purchase details
- Information you provide when contacting us
Payment information is processed securely through our payment provider, Payfast, and we do not need to store your full card details on our website.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Provide access to purchased digital products
- Send order confirmations and download information
- Respond to customer enquiries
- Provide customer support
- Process refunds where applicable
- Maintain our business and transaction records
- Improve our website, products and services
- Send marketing communications where permitted and where you have provided the appropriate consent
3. Sharing Your Information
We may share necessary information with trusted service providers who help us operate our business, such as:
- Payment service providers
- Website and hosting providers
- Email service providers
- Delivery or digital-product platforms where applicable
We only share information where reasonably necessary to provide our services, process transactions or operate our business.
4. Payment Information
Payments made through our website are processed through Payfast.
Your payment information is handled according to Payfast’s applicable privacy and security practices. We do not intentionally store your full credit or debit card details on our website.
5. Cookies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage and provide a better shopping experience.
You can adjust cookie settings through your browser.
6. Protecting Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records and meeting applicable legal or regulatory requirements.
8. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to request access to information we hold about you and to request correction of inaccurate information.
You may also contact us if you have concerns about how your personal information is being handled.
9. Marketing Communications
If you receive marketing communications from us, you may request to stop receiving them at any time by contacting us or using the unsubscribe option provided in the communication.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
My Digital BFF
Email: support@master.mydigitalbff.co.za